Returns

We are sorry to hear you are looking to return your Coote & Cole piece of jewelry, but don't worry - no hard feelings!

If you wish to return for a refund or exchange please download this form and arrange return shipment within 14 days of receipt of your piece. You must complete all relevant fields on the form, enclose it in the package and arrange for the return. Please note, all returns are at your cost and Coote & Cole cannot be held responsible for the piece until it reaches us. To this end, we would suggest using a trusted carrier and keeping your tracking details until we have confirmed safe receipt!

Once your return is with us we will examine it for any signs of wear or damage, only after these checks have taken place will we issue a refund. Please allow up to 5 days from date of receipt for this to take place.

If you have any questions or need further assistance, please email us at hello@cooteandcole.com

We do not offer refunds or exchanges on earrings or other pierced jewelry for reasons of hygiene.

Once we have safe receipt of the item of jewelry, it will be inspected by our workshop to confirm that the returned item(s) has not been worn or damaged by wear. We do not accept returns on jewelry that has been worn or show any slight signs of wear.

We do not accept returns or process refunds on any personalised, made-to-order or bespoke orders, unless the product(s) were damaged, defective or faulty when delivered to you or have been incorrectly delivered.

Should your piece of jewelry arrive in a condition you are not wholly happy with, please send an image and description of the issue to hello@roxannefirst.com for us to assess and provide a solution to.

After the 14 days have lapsed, any returns or exchanges will be accepted at the discretion of Coote & Cole.

Refunds are only made to the card used to purchase the jewelry.

Banks may take up to 10 working days to make credit/debit card refunds. Roxanne First doesn’t
accept liability for the length of time a bank may take to process refunds.

Shipping costs for returns won’t be refunded.

Have your eye on another piece of jewelry and want to swap? Email us at hello@cooteandcole.com with your order number, the piece you’d like to exchange and the piece you want to buy. Once we receive your order, we will ship your new item.

If you received something from Coote & Cole as a gift and would prefer something else, you can return the piece and we’ll provide shop credits for the same value that are valid for one year.

Write to us at hello@cooteandcoole.com and tell us what the item is and who purchased it. Once you return the piece (our returns policy applies here as well), you’ll get a code you can use for your next purchase. You will need to pay any difference in cost and additional shipping for the new piece you choose.

Please ship all returns to:
Coote & Cole
Sarjah Media City
Al Messaned - Al Mutsannid Suburb – Sharjah UAE

To make sure your returns reach us safe and sound, please use Special Delivery to return your parcel and make sure it is insured for the right value. Coote & Cole will not be held responsible for returns that are lost or damaged in transit.

For orders shipped outside the UAE, Coote & Cole is not able to refund any taxes, duties, charges or delivery costs you may have paid when placing your order. Should you wish to return for a refund, Coote & Cole is not liable for currency fluctuations.